Customer Testimonials

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DealerRater Feb 10, 2025

Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives.

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DealerRater Feb 10, 2025

Excellent communication, prompt great customer service very thorough i like the video that follows the service

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Google Feb 10, 2025

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DealerRater Feb 10, 2025

The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service.

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Google Feb 8, 2025

Excellent people to deal with. Fantastic service dept. Highly recommend!!

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Google Feb 8, 2025

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Google Feb 6, 2025

Great service and condition of cars. Austin was awesome!

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Google Feb 5, 2025

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Google Feb 4, 2025

Russ Darrow Direct is our go to for the cleanest vehicles and the best service!

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Google Feb 3, 2025

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DealerRater Feb 3, 2025

Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold.

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DealerRater Feb 3, 2025

Nice to see your hands on work and honesty and see what you're doing

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Google Feb 2, 2025

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Google Feb 1, 2025

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Google Feb 1, 2025

Great costumer service. Hector Diaz made the entire experience very personable and smooth.

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DealerRater Jan 31, 2025

We got fast and friendly service! We were impressed! We appreciated the personalized service we received.

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DealerRater Jan 31, 2025

My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything!

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Google Jan 31, 2025

Not like the old days ...of free car washes & snacks & stuff. Lost some of its "local feel". I believe the car was serviced well.

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Google Jan 30, 2025

Great customer support made life quick and easy

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Google Jan 28, 2025

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Google Jan 27, 2025

Great service! Felt values as a customer.

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Google Jan 26, 2025

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Google Jan 26, 2025

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Google Jan 25, 2025

Service department was awesome! Had a starter go bad, they got me in right away and got it fixed... Because I had purchased the extended warranty, it cost me nothing. The coolest part was I had a slow leak in a tire and didn't know it. They fixed it at no charge. Super impressed with the service!

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Google Jan 25, 2025

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DealerRater Jan 25, 2025

I enjoyed the prompt service and the video going over my car was a nice touch

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Google Jan 23, 2025

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Google Jan 22, 2025

Fair price, friendly sales but like many other Auto/RV sales places I absolutely hate the high pressure extended warranty push.

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Google Jan 21, 2025

Russ Darrow has a very friendly staff. They were very upfront and honest with me and I would buy from them again. Thank you Russ Darrow!

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Google Jan 18, 2025

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Google Jan 17, 2025

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Google Jan 17, 2025

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Google Jan 17, 2025

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Google Jan 15, 2025

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Google Jan 15, 2025

Super friendly and helpful.

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Google Jan 14, 2025

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Google Jan 14, 2025

Sam can sell sand to the beach!!! Awesome car selection and great vibes!

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Google Jan 13, 2025

Everyone their was very helpful and detailed. Been to a couple other dealerships with my vehicle and have not been happy. Went to Russ Darrow Direct and was able to get my vehicle in the next day for a diagnosis and got it fixed. Thanks again!

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Google Jan 12, 2025

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Google Jan 10, 2025

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Google Jan 9, 2025

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Google Jan 9, 2025

Mark and Pao were amazing and helped me get into a car quickly and went above and beyond for me. Very appreciative and would recommend any time!

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Google Jan 8, 2025

Great no pressure buying experience! This was literally the first car dealership we stopped at. We had one more we were going to go to but we never made it. After looking at some options on the lot and talking to Mark, we had no need to go anyplace else. Mark was such a great person and salesman. Very helpful. He answered all our questions. He really made us feel comfortable with the whole buying process. He really took the time with us and we never felt pressured. We love our new beautiful Rogue!

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Google Jan 8, 2025

Very friendly people and very helpful

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Google Jan 7, 2025

Great service every time. Highly recommend using Russ Darrow.

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Google Jan 5, 2025

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Google Jan 4, 2025

Karen and Sam were amazing! I was looking for this vehicle for a very long time and as soon as it became available they reached out. Took her for a spin and a hour later I was driving it home! Sam is amazing and I highly recommend her to anyone looking for a vehicle. She is very straightforward and honest but friendly about it which is what I appreciate. Thanks again!

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Google Jan 3, 2025

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Google Jan 1, 2025

In love with our new car! Very friendly staff, very professional and honest. They were pretty damn fast with the paper work as well! If your looking for a new vehicle, I would highly recommend this spot.

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Google Dec 31, 2024

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Google Dec 24, 2024

Russ Darrow is the most thorough and trustworthy car dealership to ever work on any of my cars. I learned how to work on cars out of being lied to by other car shops, one of them claiming a muffler riddled with holes was a sports muffler and that the only way to fix it was to get a quieter sports muffler which would allow a gradual come in, change, and fix for multiple visits. Replacing muffler for a new muffler over n over. My dad recommended Russ Darrow and they never failed me once, even going above in beyond ...

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Google Dec 20, 2024

They got me right in a right out. Took a video inspection underneath my truck and sent it to me. Very professional.

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Google Dec 20, 2024

They were able to take us early which really helped us. They brought to our attention the need to repair our back brakes ASAP. Given our winter weather we are so glad they informed us. Of course we scheduled that work with Russ Darrow as soon as we were available - Monday.

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Google Dec 15, 2024

Looking for the perfect vehicle can be a challenge for anyone. I was having a hard time, had been to numerous dealerships with my last stop of the afternoon being Russ Darrow in Neenah. Austin greeted me at the door and we went over what I was looking for. I test drove 2 vehicles and chose the second one. The entire buying process was smooth and went fairly quick. A huge thank you to the Neenah Russ Darrow team!

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Google Dec 14, 2024

People were friendly and respectful, only surprise was that they charged extra for using a credit card

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Google Dec 14, 2024

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Google Dec 14, 2024

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Google Dec 14, 2024

Very professional. And a good dealer to work with.

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Google Dec 14, 2024

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Google Dec 14, 2024

The people in the Service department are friendly and informative. They are honest about the ability to get my vehicle in and are always accommodating. They are always willing to answer questions and help figure out if an appointment is necessary. They do a great job!

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Google Dec 12, 2024

Good service. Very respectful and kind.

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Google Dec 9, 2024

I really like the videos I get of the full inspection on the vehicle so I know for sure it has been looked over…tire tread, brake pads, springs, struts, all fluids, exhaust, etc. Great Job!

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Google Dec 5, 2024

Convenient no appointment you just pull into the bay. Service was thorough and fast.

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Google Dec 2, 2024

Came in without an appointment on the Saturday after Thanksgiving. My car's check engine light had come on and engine performance was reduced. They were able to get the vehicle looked at within a couple of hours even though they were booked up for the day. We were able to drive back home to Minneapolis confident that our car was ok. Thanks so much!

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Google Dec 2, 2024

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Google Nov 29, 2024

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Google Nov 27, 2024

They don’t seem like other shops now a days and try to rip you off and they have gotten better at resetting my oil light for me so I don’t forget . I like going back

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Google Nov 26, 2024

I had a flat tire and I got me in right away to fix the tire for me. Did a great job. Very nice people

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Google Nov 26, 2024

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Google Nov 25, 2024

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Google Nov 22, 2024

Clean, fast, professional. Video of the work done is awesome.

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Google Nov 21, 2024

Very good job.

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Google Nov 21, 2024

Staff is so pleasant! I got a video of all the items they worked on. Amazing

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Google Nov 19, 2024

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Google Nov 18, 2024

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Google Nov 18, 2024

I have bought my last 5 vehicles from Russ Darrow! They have always treated me nicely and with lots of respect! Never had issues with my cars either! Thanks again.

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Google Nov 16, 2024

My car was having problems & I was able to bring it in and get it fixed. Their staff is helpful, friendly and professional. I'm back on the road!

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Google Nov 11, 2024

They do a great job, and a very friendly staff.

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Google Nov 10, 2024

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Google Nov 4, 2024

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Google Nov 3, 2024

While i have had some minor problems with service here in the past, over all, I am quite happy with it. Both my car buying experience, and the following services on this car, have been quite decent, compared to other dealers i have worked with.

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Google Nov 2, 2024

Very professional, timely, knowledgeable, polite, thorough.

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Google Nov 1, 2024

Right car with right price

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Google Oct 30, 2024

Loved my experience at Russ Darrow! My only complaint would be the detail cleaning on the inside was not the best but other than that no other complaints so far with the vehicle.

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Google Oct 29, 2024

Good upfront pricing, however..... the "upsell" of protective body coating, extended warranty and gap insurance added $5500 to the total loan cost. Of course you can refuse these , but it is integrated and implemented in a way that is NOT upfront with documentation. I had to ask for what I paid for in that regard. Easy to work with in the end. Recommend but beware of standard " upsell" while signing purchase agreement.

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Google Oct 22, 2024

We were stranded halfway back from up north, in the middle of farm country,on a Saturday afternoon, when we experienced an over heating engine problem. We called for a tow truck and the driver suggested Russ Darrow. Given it was a weekend they couldn’t look at it till Monday and I wouldn’t be able to get back to pick it up for a few days. The staff was most helpful and understanding. I was completely satisfied with their diagnosis and repair when I did get back. It was an unusual ending to a routine trip but they ...

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Google Oct 21, 2024

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Google Oct 20, 2024

Friendly car sales person, good numbers cruncher, pleasant atmosphere, great deal.

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Google Oct 17, 2024

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Google Oct 17, 2024

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Google Oct 14, 2024

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DealerRater Mar 25, 2024

They help me get in to a nice car with low mileage thanks cal and poh

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DealerRater Jan 28, 2024

Thanks to Mark Huth and Pao for getting us into 2021 Pacifica! Great job guys!

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DealerRater Apr 13, 2023

Excellent staff and service very at.home feeling,very friendly and sociable.very pleasant experience

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DealerRater Oct 5, 2022

The on-line representative was courteous and helpful. We did not travel to the dealership as we found a unit locally we liked.

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DealerRater Sep 10, 2021

Great, courteous, knowledgeable service personnel. Efficient and honest service today is reflective of the usual service I regularly receive from Russ Darrow Direct. Highly recommended.

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DealerRater Apr 23, 2021

Joe in service is a very great customer service person. He rocks. I was unhappy with a issue with my car after purchase and he fixed the issue and was very nice and caring.

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DealerRater Apr 3, 2021

Excellent service always rendered🤗will continue to use to keep maintenance timely and convenient Always a pleasure to do business here as it is friendly

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DealerRater Mar 31, 2021

I have shopped at a few dealerships in the recent years and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesman we encountered was a pleasure to have met. The personable treatment while working with the staff was such a different atmosphere than I have experienced from other dealerships. I look forward to recommending and working with them in the future.

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DealerRater Mar 27, 2021

Very glad my first car buying experience was here! Very friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks.

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