Customer Testimonials
We had an great experience with Craighton in Neenah. He was knowledgeable and helpful throughout the whole buying process. I also appreciated Pao Yang. He answered all my questions and took the time to walk me through all the paperwork. Thank you both for the great buying experience!
Very friendly staff , refreshing !!
Had a great experience with Creighton. Very respectful and easy too work with.
I only went because they had a very specific sedan I was looking for. I called to make sure the car was still available, they told me it was available, but then when I got there said it was sold. So nbd right, maybe they have something similar? Well, without even giving us 5 minutes to think, the salesman pulls up an suv. I didn’t want to be rude, so for the heck of it I test drove it. We got into the car and the salesperson joined us. The car was dinging like crazy without stopping, one of the ... Read More Google - Nov 12, 2026
Miles is the man! Beyond helpful in finding the right vehicle for my personal and business needs. 5/5, incredible representation of Russ Darrow.
Miles was great!! My entire experience with the whole team was awesome!! Highly recommend!
This company was very kind and reasonable with the purchase of the vehicle Jamison is a very good salesman an braught down the car value 4000 this company is very appreciative with there customers I would recommend to anyone this dealer
We went last night to just look and test drive a vehicle. We met with Mark Huth and he was very knowledgeable without being pushy. He was very thorough showing us everything we needed to know and answered all of our questions while never pressuring to buy. Well, we ended up buying and getting a great deal. I definitely recommend this dealership to anyone looking for a vehicle. Thanks Mark!
I keep receiving "spam" calls from what I believe is an ex-family member ever since I cleared and got rid of some old phones. I was checking some old numbers I had on them and I believe one of the phone numbers was theirs. Maybe they are trying to "re-contact" me for some reason as I keep getting spam calls from Russ Darrow every so often.
Mark made the buying experience seamless. No pressure. Great service!
Craighton was an absolute pleasure to work with. He's going to be the best seller! Austin was helpful, kind and found the right vehicle for our needs. And Dalton was fantastic, explained everything perfectly and got us a great price on insurance. Thanks guys!
Got my Sentra here and got great service they leveled with me didn’t try to upsell and got me out of there with a good financing plan!
Excellent service
Had a disappointing experience with the sales staff regarding transparency and basic customer respect. The specific make, model, year, and trim I was interested in can be very difficult to find in this area. I visited the dealership purely to research lead times, ask about waitlist/sourcing options, and test drive a similar model to ensure I liked the driving dynamics before investing hours into further research and planning.
When I sat down with a representative, I explained my detailed timeline: targeting a purchase around $36,000–$40,000 in the late winter (about 4 months out) as that's when I think depreciation will ... Read More Google - Oct 14, 2026
They don't accept payment from credit unions. Also I requested a vehicle from their Madison location to get shipped up to the Neenah location and they would not do that for me.
Recent experiences not great. Two oil changes ago was told I had a transmission leak & they’d call me to follow up more & never did. My last oil change felt rushed, they used to fill out a sheet or send a video of a walk through of certain elements of your car & that was skipped this last time as well as not hearing anything more about the transmission leak. Might be time to do business elsewhere.
Best car buying experience ever go see mark huth at Russ Darrpw Direct in Neenah.
Extremely disappointed with the situation my husband and I experienced here, and even more so with the way management chose to handle the issue.
Max was awesome to work with. Very honest and transparent!
Chris and pau where very patient and wonderful with this whole entire process for my first big girl purchase
Mark Huth was incredible to work with. Very knowledgeable and overall just a nice person. Thanks Mark
Great service from Miles today
They were so patient and olivia was so nice and awesome too and so sweet with my son!! i recommend it here so much! got a nice car with such nice service. she is the sweetest
Olivia was such a big help and did a really good job
First time buying a car in America, huge step and big decision, but Mark Huth helped me through step by step, thank you for your kindness and assistance. Here's to many more miles
Max was great to work with! Made the experience of buying a new car painless. Thanks Max!
Max was very helpful
Chris Sina was great. Only issue I had was when leaving my fuel light came on and had to get fuel. What happen to a full tank at time of purchase.
Mark is very knowledgeable and everyone at the dealership was helpful and friendly. We found a great car and will be back again!
Loved working with Olivia, nothing but good things to say about her, she was a great help, highly recommend coming to her if you are looking for a car!!
Make sure you know the regulations for certified pre-owned vehicles (higher standards) and make sure they show you proof that they inspected the vehicle and each of those codes are met before you even agree to purchase the vehicle. If they do not, make sure you file a complaint with the DOT so it can be investigated.
If I could give zero stars, I would. Do not purchase a vehicle here or any of the Russ Darrow locations they are affiliated with. They will sell a vehicle without it meeting service codes and then provide an itemized list of repairs ... Read More Google - Sep 8, 2026
So I purchased a car here probably over a year ago.and I had no issue,but then after that couple weeks ago I had to call for my car to get checked out because when I try to turn it on the fan sounds squilling or making noise when I turn it up so I had an appointment and they did a diagnostic so I was told they have to replace my fan.i said ok since my insurance covers until 2030.but they long story short they replaced my fan but then just this past week I turned my ... Read More Google - Aug 10, 2026
Buying the actual vehicle was smooth. Mark H is a great salesman to work with.
My issue comes from working with the service department.
Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn'... Read More Google - Jul 20, 2026
Buying the actual vehicle was smooth. Mark H is a great salesman to work with.
My issue comes from working with the service department.
Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn'... Read More Google - Jul 20, 2026
Buying the actual vehicle was smooth. Mark H is a great salesman to work with.
My issue comes from working with the service department.
Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn'... Read More DealerRater - Jul 20, 2026
Thanks to Chris & Pao as well as all the staff that helped us in our CRV purchase. Everything went smoothly & excellent. Would definitely recommend this dealership.
Here’s your proof Russ Darrow, that you in face did tell us to seek another opinion after being told our transmission failed
Mike's was excellent! They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly recommend!! Financing info was hard to get over phone from them. I was sorry we couldn't get a match. Peggy Kirk Guthrie
Took over two hours to have my tire replaced.
They worked with me every step of the on a complicated repair. Would use them again with a 2nd thought
he was really good with explaining things about the car I was buying and a really nice man to talk to
Fast great service complete Throughout the whole time they had my van they were in contact showing me what was going on in videos
Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don
7/1/26 2022 Chrysler Pacifica. Took in to have check engine light checked. (WHICH AutoZone dose for free). See photos of text messages from Russ Darrow for full transaction. Grill shutter. Told me it was fixed after paying $1100. Drove one block and light came back on. Then had to pay another $425. Would not take my van there for work ever again.
He made the process very smooth, great communication and easy to work with Pleasant and very thorough
Straight scam. Very uninformative and unprofessional salespeople. I had a pre-approval through my credit union; covantage, a credit union they confirmed they work with quite often. They said I had to do financing in house and would “merge my pre-approval with their in house and it will all be the same” Don’t be fooled it is not the same, they are just trying to make a lil kick back off you with higher interest rates. Glad I was in and out of there. BS! Shoutout to Max!
Not good. Was never detailed on the inside. I was lead to believe it was.
Awesome as always thank you very happy with this vehicle as was the Rogue great service and Miles was a great help
Isaiah is friendly, knowledgeable, and they had my oil change done a lot quicker than expected!
Great and thorough Thank you I'm done with this survey now Done thank you Na
So easy to work with, has always helped with every need and goes above and beyond everytime!!
No pressure sales. Easy to get the deal done. The total team was very helpful.
She was empathic to my circumstances and was clear with the products and prices of what you offered and what works best for me
reliable & excellent customer care Great values of honesty, responsibility and professionalism. Very grateful Respectful to the customers
When I purchased my car, I was promised 3 free oil changes. When I had my oil changed yesterday, they charged me $11 for a service fee which covered the cost of their gloves, bolts, etc. I have never heard of such a thing! My employer always supplied PPE! Your customers should not have to pay for your own supplies. Needless to say, I did not get a free oil change, as promised. I'm a very unhappy customer and would NEVER recommend your dealership.
Returned my car DAMAGED and refuse responsibility, Isaac. Added on $2k extra over quote. Paid for services to find out they did not even do them. Claimed my transmission would cost $4k.
GET A SECOND OPINION before you go here. I did and found out they adjusted my transmission sensor and it is perfectly fine!
They also tried talking me into buying a new car which I told him I could not afford. They said let’s just run the numbers. It won’t go on your credit total bullshit do not trust these people ever since they moved to ... Read More Google - Jun 11, 2026
It was wonderful, but I missed the snack at the waiting area IT WAS fine
Add on costs. While repairing my breaks they were damaged by the mechanic . I was then informed it would be an additional $135 to the repair the damage. I then asked if I could leave with the vehicle and was told no
They were really friendly and took great care of me. I would use them again for my repairs.
Communication is excellent, video is nice, fast service. Really appreciate the video they send as they're working on the car.
Came in for Oil change/tire rotation. I was told I had an Oil leak and to fix it it would cost me $3,000. I went to a Certified mechanic in my City and I do not have any oil leak at all ! Also they put 40 lbs of air in my tires ! - had to remove 5lbs. from each tire. Very Disappointed!!! Sad that I purchased my vehicle there and trusted them but I will Never Go Back !
Very good. I got in right away and Michael gave a ride home and back so I didn't have to wait and was able to get work done at home while my car was in the shop. Thanks Michael!!!??
There is nothing worse than car shopping, but I had to go with my husband in case he bought the vehicle and I needed to drive our vehicle home. At first it was fine, salesman's was friendly showed us the truck and we went for a test drive. It's all fine until it comes time to talk about price. Let's be real, no one goes in and pays the asking price, we had cash and knew what we were willing to pay and made a fair offer. Of course the salesman has to go pretend to talk ... Read More Yelp - Jun 3, 2026
Did my entire purchase online with Miles and one of the financiers Dalton they made it a smooth and easy process and got me into a truck that had everything I was looking for.
I loved the service video. Very helpful! Tried to upsell windshield wipers I didn't need but rest of service was great.
Excellent customer service. There is nothing more that I can say about my experience at Russ Darrow.
Everything went really smoothly! Mark was very friendly and helpful! I'd definitely buy my next vehicle there as well!
Friendly , fast , efficient. Very professional and helpful, all of the employees are amazing.
Excellent, outstanding. I would definitely recommend them and Russ Darrow to everyone. Awesome sauce Great
Excellent,they really went out of their way. I'll recommend them and Russ Darrow to everyone.
I spent almost two hours at this dealership, only for them to refuse my Navy Federal preapproved auto loan draft. The validation process takes less than five minutes, but they told me it was "too much work" for them to get paid.What makes it even worse is how dismissive they were toward a military family using a military credit union. Navy Federal exists to support service members and their families, and it's sad that this dealership couldn't be bothered to help a ready‑to‑buy customer after keeping me there for nearly two hours.This ... Read More Yelp - May 28, 2026
Right there when I arrived. Did not have to wait Told me exactly what was going to happen. No surprises
Great service as always Great service and very friendly as always Very customer service oriented
I was told if it was covered under warranty I would not pay for the diagnostic procedure, when you were down, yes it was covered warranty, a Buick dealership? I bought the car there? You demanded I pay, I did, I went to bergstrom and they confirmed it was covered under warranty. No charge, honest people, I am going to small claims court and dealing with this dishonest place, the better business bureau as well, k have removed my license plates covers that signifies Russ Darrow!v
The Saturday of Memorial Day weekend my wife and I purchased a 2025 Ford Expedition. Miles was amazing. The vehicle wasn’t detailed and was told to bring it back to get it done. We also purchased the ceramic coat protection and was told this would be done on the same day. It was talked about being done the Tuesday after Memorial Day, it fell through and did not happen because of both ends. I reached out to Miles through emailed and was told to contact Isaiah. I called Isaiah twice, first time I didn’t leave a message and the ... Read More Google - May 23, 2026
On time. Finished in a timely manner. Asked about any issues I had with the vehicle
He was very friendly and nice too us They were trying to work with us to get and didn't get approvaled because we owe to much on r car
We're able to get me in and found the issue and promptly fixed it. Shuttle service was very nice
Not much good to say. They treat you well, UNTIL you drive the car off the lot! Then they don't even know you anymore when your having problems with vehicle a week later!
Will I had a appointment set for 5 pm I didn’t get out of there until after 6pm the inside of my jeep was covered in oil steering wheel shifter and seat windshield from sticker and keys where covered in oil and my door handle was covered in oil . Under side of the hood was covered in oil smelt like burning oil when I got home. Not sure u want me to get going but I can tell you this I will never come back. Time before that the busted my oil filter hose that I had to pay for ... Read More DealerRater - May 14, 2026
They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle.
Christopher S was a great help in purchasing my car! He was ready for me to come in for a test drive and the process was flawless!
Everyone is always welcoming and helpful. Staff explain issues well and I always understand what is going on with my car.
They sold me a car with a dud battery that died after 2 weeks of owing had to replace it on my own dime. They told me that they checked it before selling it to me total bs. it was a 2022 car and the battery was original meaning it was at the end of its life. This was about a month and a half ago. The owner of the page said that they wanted to talk to me and left their email address so i could contact them. I promptly emailed them waited a couple of weeks and never heard anything ... Read More Google - May 1, 2026
friendly helpful explain in detail what vehicle needed and was kind isaiah is the reason I well come back
Good service, friendly service The only complaint I have is charging such a high amount for the diagnostic test .
I liked that I was in and out Good service Pulled my car up right by the door as it was pouring down rain
They did a good job but quick and dealt with much of the insurance with much needed from me
Good It was a good experience like always and will continue to go for oil change and tire rotation
Very friendly staff, willing to answer all my questions and there was absolutely no pressure with purchasing my vehicle. Would definitely recommend.
I’ve worked with Mark three times over the years and have nothing but positive things to say. He is friendly, listens, and is a straight shooter.
we asked to check the tire stem on car and wanted to charge 149.00 dollars that to much
Rug nut covers was taken off my car and it wasn’t replaced with any others
The staff at the dealership is both welcoming and professional. The atmosphere is comfortable and accommodating. As someone who works remotely, it was nice to see that there is WiFi available so that I could bring my work with me if needed. I was also pleased with how quickly my vehicle was serviced.
I went in for an oil change and in the video he explained everything. He also told me how much life I had left on brakes and air filter. He was clear and concise and thorough.