Meet Our Staff
Management
Michael Meacham
General Manager
Brennan Wendt
Inventory Manager
Shane Bode
Used Car Director
Sales
Mark Huth
Salesperson
Joe Hawley
Salesperson
Austin Macy
Salesperson
Sam Burrell
Salesperson
Hector Diaz Rios
Salesperson
Nicole Pahua
Sales Associate
Grayson Wilson
Sales Manager
Caitlyn Grosskoph
BDC Agent
Service
Isaiah Maki
Assistant Service Manager
Cecilia Martinez
Service Writer
Rachel Engel
Service Manager
Finance
Dalton Jarvey
Business Manager
Pao Yang
Business Manager
Administration
Jen Ebben
Receptionist
Jessie Grahn
Receptionist
Rebecca Theyel
Office Assistant
Rod Winklepleck
Corporate Director of Sales
Parts
Tyson Fancher
Parts Manager
Brian Inman
Parts Counter
Mark Huth
Salesperson
May 03, 2025
Mark is great!
Mark is great! And always takes care of what I need Mark tells you it straight
Mar 30, 2025
He was very helpful and worked with us.
He was very helpful and worked with us. We love the Mazda. Was very honest.
Mar 17, 2025
All professionals and easy to work with, Mark was amazing
All professionals and easy to work with, Mark was amazing to work with! So appreciated.
Feb 08, 2024
DISGUSTING customer service.
DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere.
Jan 28, 2024
Thanks to Mark Huth and Pao for getting us into 2021
Thanks to Mark Huth and Pao for getting us into 2021 Pacifica! Great job guys!
Isaiah Maki
Assistant Service Manager
May 16, 2025
Very helpful, friendly,clean store, i like the video they
Very helpful, friendly,clean store, i like the video they sent about what was wrong the vehicle
May 15, 2025
Was a good experience really like the video of all the
Was a good experience really like the video of all the steps and very helpful
Apr 25, 2025
Clean service department, everyone is helpful and very
Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops.
Apr 23, 2025
Always have a pleasant time , and every person is
Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price
Apr 09, 2025
They are always ready to answer yout questions there
They are always ready to answer yout questions there service is excellent and are awesome
Cecilia Martinez
Service Writer
May 15, 2025
Was a good experience really like the video of all the
Was a good experience really like the video of all the steps and very helpful
May 01, 2025
Awesome experience.
Awesome experience. Multiple stroke survivor and people very helpful with accomodating a customers special needs!
Apr 25, 2025
Clean service department, everyone is helpful and very
Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops.
Apr 23, 2025
Always have a pleasant time , and every person is
Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price
Apr 13, 2025
Primarily use dealer for oil change and light service
Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less.
Rachel Engel
Service Manager
May 18, 2025
The service supervisor kept us informed.
The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful.
May 15, 2025
Was a good experience really like the video of all the
Was a good experience really like the video of all the steps and very helpful
Apr 25, 2025
Clean service department, everyone is helpful and very
Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops.
Apr 23, 2025
Always have a pleasant time , and every person is
Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price
Apr 13, 2025
Primarily use dealer for oil change and light service
Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less.
Joe Hawley
Salesperson
Mar 11, 2025
It's fine for having bare minimum things done.
It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles
Feb 09, 2025
The only reason I give it a 3 stars, it is because the
The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come.
Feb 09, 2025
The whole process was easy.
The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service.
Feb 02, 2025
Through no fault of my own I needed a car.
Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold.
Jan 31, 2025
My wife and I are returning customers to Russ Darrow
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything!
Michael Meacham
General Manager
May 06, 2025
Very pleasant to work with and very informative I would
Very pleasant to work with and very informative I would come back again and refer my friends and family!
Feb 23, 2025
Thank you so much for business, have a nice winter and
Thank you so much for business, have a nice winter and stay warm. See you later
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Feb 08, 2024
DISGUSTING customer service.
DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere.
Apr 04, 2019
Great service
We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold".
Dalton Jarvey
Business Manager
May 18, 2025
I had a good overall experience with Russ Darrow.
I had a good overall experience with Russ Darrow. This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the short thank you videos that were sent after the sale. I will shop with them again.
May 06, 2025
Very pleasant to work with and very informative I would
Very pleasant to work with and very informative I would come back again and refer my friends and family!
Mar 23, 2025
Sam was a great salesperson to deal with, And the manager
Sam was a great salesperson to deal with, And the manager Dalton was great also. Great experience.
Mar 10, 2025
They were great when I had questions about my new car and
They were great when I had questions about my new car and let me bring it in and asked them.
Mar 06, 2025
They go above and beyond to help get the car you want.
They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car.
Pao Yang
Business Manager
May 06, 2025
Very pleasant to work with and very informative I would
Very pleasant to work with and very informative I would come back again and refer my friends and family!
Apr 11, 2025
Excellent service.
Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment
Apr 08, 2025
Everyone was very helpful and answered all my questions …
Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall.
Apr 05, 2025
Very good experience at Russ Darrow!
Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went nice and smooth as I like! Can’t be any happier! Had a wonderful experience with service staff also. Thank you Russ Darrow!
Mar 17, 2025
All professionals and easy to work with, Mark was amazing
All professionals and easy to work with, Mark was amazing to work with! So appreciated.
Austin Macy
Salesperson
May 14, 2025
I liked the service video very professional and
I liked the service video very professional and informative. Looks like a good service crew
Apr 11, 2025
Went in the other day for a specific car, sticker
Went in the other day for a specific car, sticker physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the way back home. Started working a deal right away as soon as I got home less than 2 hours later by texting the salesman and the price magically jumped to $26,411. Absolute scam dealer. All the salesman kept saying was that market prices change, that their car was the best, and asked how we could move forward with the sale. The car had an accident on carfax, a windshield that needed replacing, and a scuffed up rear bumper. Mind you, this thing is ONE year old. Long story short, found the same vehicle (Year, Make, Model and Trim) just 100 miles away from them and went the next day and purchased it. Clean Carfax, 11,000 LESS miles, no problems to the body, and a perfect windshield. OH, and the 2nd dealer gave me the discount I requested, AND gave me top dollar for my trade too. Russ Darrow wouldn't even give me $100 off the price......Shop elsewhere folks. This place is the equivalent to a slumlord for those of you who rent. Watch the episode of Seinfeld called "The Dealership," as this is what you can expect at this place.
Apr 08, 2025
Everyone was very helpful and answered all my questions …
Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall.
Apr 05, 2025
Very good experience at Russ Darrow!
Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went nice and smooth as I like! Can’t be any happier! Had a wonderful experience with service staff also. Thank you Russ Darrow!
Jan 31, 2025
We got fast and friendly service!
We got fast and friendly service! We were impressed! We appreciated the personalized service we received.
Sam Burrell
Salesperson
Apr 11, 2025
Excellent service.
Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment
Mar 23, 2025
Sam was a great salesperson to deal with, And the manager
Sam was a great salesperson to deal with, And the manager Dalton was great also. Great experience.
Feb 26, 2025
Paid money down on a car to prevent it from being sold,
Paid money down on a car to prevent it from being sold, was getting shipped from Milwaukee. Was sold to someone else before I even got to see it. Never received an apology from sales or the manager. Was able to get my money back, still not right. Bad business!!
Feb 20, 2025
I wouldn't buy from them again.
I wouldn't buy from them again. I've had nothing but trouble with my purchased vehicle. Do not trust them or what they are selling
Hector Diaz Rios
Salesperson
May 18, 2025
I had a good overall experience with Russ Darrow.
I had a good overall experience with Russ Darrow. This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the short thank you videos that were sent after the sale. I will shop with them again.
Mar 30, 2025
He was very helpful and worked with us.
He was very helpful and worked with us. We love the Mazda. Was very honest.
Tyson Fancher
Parts Manager
Apr 09, 2025
They are always ready to answer yout questions there
They are always ready to answer yout questions there service is excellent and are awesome
Jan 31, 2025
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor
Brennan Wendt
Inventory Manager
Mar 10, 2025
I have always had a wonderful experience.
I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Jen Ebben
Receptionist
Mar 06, 2025
They go above and beyond to help get the car you want.
They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car.
Jessie Grahn
Receptionist
Mar 06, 2025
They go above and beyond to help get the car you want.
They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car.
Brian Inman
Parts Counter
Apr 09, 2025
They are always ready to answer yout questions there
They are always ready to answer yout questions there service is excellent and are awesome
Nicole Pahua
Sales Associate
Apr 21, 2025
All went well.
All went well. Just got less than I thought I should have on the vehicle I traded in.
Grayson Wilson
Sales Manager
Apr 25, 2025
Very friendly, knowledgeable people.
Very friendly, knowledgeable people. Very patient, answered all my questions. Trade in on my car was good