Meet Our Staff
Management

Michael Meacham
General Manager

William Pierce
Sales Manager

Brennan Wendt
Inventory Manager
Sales

Mark Huth
Salesperson

Joe Hawley
Salesperson

Karen Newhouse
BDC Agent

Kristine Kaufmann
BDC Agent

Austin Macy
Salesperson

Sam Burrell
Salesperson

Hector Diaz Rios
Salesperson

Caitlyn Grosskoph
BDC Agent
Service

Isaiah Maki
Assistant Service Manager

Rachel Engel
Service Manager

Cecilia Martinez
Service Writer
Finance

Dalton Jarvey
Business Manager

Pao Yang
Business Manager
Administration

Jen Ebben
Receptionist

Jessie Grahn
Receptionist
Parts

Tyson Fancher
Parts Manager

Brian Inman
Parts Counter

Mark Huth
Salesperson
Feb 08, 2024
DISGUSTING customer service.
DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere.
Jan 28, 2024
Thanks to Mark Huth and Pao for getting us into 2021
Thanks to Mark Huth and Pao for getting us into 2021 Pacifica! Great job guys!
Oct 15, 2022
They know how to hand out a line of crap!
They know how to hand out a line of crap!! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, called Mark right away and he had service call the next morning to bring it in. Quess what! there is nothing wrong with your vehicle. The finance person (Guy) rode with me and I pointed out what I noticed, and he didn't hear or feel anything (Imagine that.) Told me you just have to get use to it WHAT!! get use to it. I called the following week left messages and NO ONE I mean NO ONE! has yet to call me back. Very frustrated with them and this vehicle. Once bought they want nothing to with you!! They have their car salesmanship down to a science of BS
Apr 04, 2021
I recently bought a vehicle from Russ Darrow in Appleton....
I recently bought a vehicle from Russ Darrow in Appleton. Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned to Mark to make sure the dings got taken out and was told well we looked at pictures and they weren't in there when you bought it. So now I'm left with a car with two dings that were supposed to be fixed and now they won't stand behind it.
Mar 31, 2021
I have shopped at a few dealerships in the recent years...
I have shopped at a few dealerships in the recent years and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesman we encountered was a pleasure to have met. The personable treatment while working with the staff was such a different atmosphere than I have experienced from other dealerships. I look forward to recommending and working with them in the future.

Joe Hawley
Salesperson
Feb 09, 2025
The whole process was easy.
The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service.
Feb 09, 2025
The only reason I give it a 3 stars, it is because the
The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come.
Feb 02, 2025
Through no fault of my own I needed a car.
Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold.
Jan 31, 2025
My wife and I are returning customers to Russ Darrow
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything!
Mar 26, 2021
Very glad my first car buying experience was here! Very...
Very glad my first car buying experience was here! Very friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks.

Michael Meacham
General Manager
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Feb 08, 2024
DISGUSTING customer service.
DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere.
Apr 04, 2019
Great service
We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold".
Jan 14, 2019
STAY AWAY FROM RUSS DARROW APPLETON
ING WARNING **********************************Do not ever trust these people********************************they will lie about everything to get a sale. I bought a vehicle here and have spend more than I paid for the vehicle in repairs. They tell you to buy a warranty from Zurich for a lot of money and then do not stand behind their products!!!!! I bought the vehicle and should have know that the salesman was lying to me. The vehicle "allegedly" passed inspection, and was told by the salesman that they would make sure the airbag light was fixed before I picked up the vehicle. Guess what...it was not and now they want 650 dollars to fix the airbags. The vehicle was making terrible noises 2 months after I purchased it. The vehicle had no oil in it. None of the dash warning lights ever warned me of no oil. The vehicle like I said was purchased 2 months before. I checked the oil and sure enough no oil in it. I took it in and they said " I couldn't tell you why no oil light came on but we need to tear this engine down at a cost of 700 dollars so that Zurich....the warranty would put a new engine in. Zurich denied the claim of course after appealing it was still denied stating that it was :wear and tear". I tried to speak with the Dealership Manager but of course only got his voicemail and had other employees call me back. Weak!!!!! He is to afraid to deal with the customers and complaints because he knows that he is selling junk and warranties that mean nothing. Just beware of these tactics. I am in the process of filing a lemon law claim with the State of Wisconsin, as well as going to the DOT for selling the vehicle without airbags working. I am also in the process of filing a Federal DOT claim for inspection fraud, along with filing a lawsuit against this dealership for unfair and deceiving sales practices. Good thing I have them recorded stating these falsehoods about the airbag being fixed before I picked up the vehicle and also about the warranty "covering anything on the power train" which is what the salesman stated. He said that I would never have to worry because Zurich covers "everything", that is why it is worth the cost. All in all never, I REPEAT never purchase any vehicle or warranty from this dealership. Unless you like being cheated, lied to, disrespected, and taken advantage of and spending more that you purchased the vehicle for!!!!!!!!!!!! RUSS DARROW SHOULD BE ASHAMED!!!!!!!!
Feb 17, 2018
It was good and fast
The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderful

William Pierce
Sales Manager
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Jan 31, 2025
My wife and I are returning customers to Russ Darrow
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything!
May 10, 2019
Great Sales People!!
Russ Darrow Direct was the BEST place to buy my new car! I was helped & not pushed into a car I didn't want!! I have several family members & lots of friends that I've recommended going to Russ Darrow Direct, that have also purchased new cars! This is the ONLY dealership you should go to!! Thank you Gafa for the great service when buying my car!!
Apr 04, 2019
Great service
We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold".
Mar 08, 2019
They take the time
Best car buying experience I've had. I've purchased 4 trucks in the last 12 years. Very thorough with explaining things to me during the buying process. They actually listen to you and aren't just looking to take your money. Way more honest on trade in and selling price. They help a middle class hard working person make it possible to own something nice.

Isaiah Maki
Assistant Service Manager
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Feb 09, 2025
The only reason I give it a 3 stars, it is because the
The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come.
Feb 09, 2025
Very friendly staff and timely service.
Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives.
Feb 03, 2025
Told me my truck was good after a oil change but within a
Told me my truck was good after a oil change but within a 2 weeks it had no oil.
Jan 31, 2025
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor

Karen Newhouse
BDC Agent
Mar 20, 2020
Exceptionally friendly and down to earth! Staff was very...
Exceptionally friendly and down to earth! Staff was very patient with me and helped find the best deal they find and sold me a vehicle !
Jun 16, 2018
Wonderful experience
This dealership had very friendly staff who were very helpful with the process and finding the right car for me. The only issue I had was they could not use my credit union for the loan, but they were able to find me one with about the same interest rate. Overall a wonderful experience and I would highly recommend for anyone looking for a used vehicle!
Apr 22, 2018
Great experience.
Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehicle. Thanks Mark.
Feb 17, 2018
It was good and fast
The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderful
Nov 08, 2017
My 2008 Ford Ranger
I found my 2008 Ford Ranger during a Sunday excursion with my wife looking for just this kind of truck. From the point of inquiry online to the closet of the deal the staff was very responsive and helpful in getting a no BS deal done with me and getting the truck delivered to me the day after test driving and settling on the price/drawing the contract up. Kudos to Karen for responding to my inquiry quikly! Immense thanks to John Huettl for making the deal happen and Guy James for quickly processing the paperwork. This is the way I like to do business.

Dalton Jarvey
Business Manager
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Feb 09, 2025
The only reason I give it a 3 stars, it is because the
The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come.
Feb 02, 2025
Through no fault of my own I needed a car.
Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold.
Jan 31, 2025
My wife and I are returning customers to Russ Darrow
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything!

Rachel Engel
Service Manager
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Feb 02, 2025
Nice to see your hands on work and honesty and see what
Nice to see your hands on work and honesty and see what you're doing
Jan 31, 2025
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor

Cecilia Martinez
Service Writer
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Jan 31, 2025
We got fast and friendly service!
We got fast and friendly service! We were impressed! We appreciated the personalized service we received.
Jan 31, 2025
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor

Kristine Kaufmann
BDC Agent
Oct 05, 2022
The on-line representative was courteous and helpful.
The on-line representative was courteous and helpful. We did not travel to the dealership as we found a unit locally we liked.
Nov 12, 2017
Thanks!!
We purchased this vehicle which was a dealer loaner. Great price, fairly quick process. Kristine, John and Andrew were great to work with. We will go there again.

Pao Yang
Business Manager
Feb 09, 2025
The whole process was easy.
The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service.
Jan 31, 2025
We got fast and friendly service!
We got fast and friendly service! We were impressed! We appreciated the personalized service we received.

Tyson Fancher
Parts Manager
Jan 31, 2025
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor

Austin Macy
Salesperson
Jan 31, 2025
We got fast and friendly service!
We got fast and friendly service! We were impressed! We appreciated the personalized service we received.

Brennan Wendt
Inventory Manager
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service

Sam Burrell
Salesperson

Hector Diaz Rios
Salesperson
