Meet Our Staff
Management
Michael Meacham
General Manager
Brennan Wendt
Inventory Manager
Shane Bode
Used Car Director
Sales
Mark Huth
Salesperson
Austin Macy
Salesperson
Grayson Wilson
Sales Manager
Miles Christenson
Sales Associate
Max Dake
Sales Associate
Christopher Sina
Sales Associate
Joshua Thiel
Sales Consultant
Service
Isaiah Maki
Assistant Service Manager
Rachel Engel
Service Manager
Stephanie Crutcher
Service Advisor
Finance
Pao Yang
Business Manager
Dalton Jarvey
Business Manager
Administration
Jen Ebben
Receptionist
Jessie Grahn
Receptionist
Rebecca Theyel
Office Assistant
Rod Winklepleck
Corporate Director of Sales
Parts
Tyson Fancher
Parts Manager
Brian Inman
Parts Counter
Isaiah Maki
Assistant Service Manager
Jul 20, 2026
Buying the actual vehicle was smooth.
Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop.
Jul 10, 2026
They worked with me every step of the on a complicated
They worked with me every step of the on a complicated repair. Would use them again with a 2nd thought
Jun 25, 2026
Awesome as always thank you very happy with this vehicle
Awesome as always thank you very happy with this vehicle as was the Rogue great service and Miles was a great help
Jun 21, 2026
So easy to work with, has always helped with every need
So easy to work with, has always helped with every need and goes above and beyond everytime!!
Jun 05, 2026
Came in for Oil change/tire rotation.
Came in for Oil change/tire rotation. I was told I had an Oil leak and to fix it it would cost me $3,000. I went to a Certified mechanic in my City and I do not have any oil leak at all ! Also they put 40 lbs of air in my tires ! - had to remove 5lbs. from each tire. Very Disappointed!!! Sad that I purchased my vehicle there and trusted them but I will Never Go Back !
Mark Huth
Salesperson
Jul 20, 2026
Buying the actual vehicle was smooth.
Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop.
Jul 09, 2026
he was really good with explaining things about the car I
he was really good with explaining things about the car I was buying and a really nice man to talk to
Jun 23, 2026
Great and thorough Thank you I'm done with this survey
Great and thorough Thank you I'm done with this survey now Done thank you Na
May 31, 2026
Everything went really smoothly!
Everything went really smoothly! Mark was very friendly and helpful! I'd definitely buy my next vehicle there as well!
Apr 28, 2026
I’ve worked with Mark three times over the years and have
I’ve worked with Mark three times over the years and have nothing but positive things to say. He is friendly, listens, and is a straight shooter.
Rachel Engel
Service Manager
Jul 20, 2026
Buying the actual vehicle was smooth.
Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop.
Jun 21, 2026
So easy to work with, has always helped with every need
So easy to work with, has always helped with every need and goes above and beyond everytime!!
Feb 03, 2026
Able to get my car in right away and fixed same day!
Able to get my car in right away and fixed same day! Would highly recommend
Jan 09, 2026
I’m disappointed that I need tires after 7 months
I’m disappointed that I need tires after 7 months ownership . I understand tire tread wears out, but would hesitate to do repeat business, at this time.
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done
Pao Yang
Business Manager
Jul 20, 2026
Buying the actual vehicle was smooth.
Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop.
Jul 20, 2026
Thanks to Chris & Pao as well as all the staff that
Thanks to Chris & Pao as well as all the staff that helped us in our CRV purchase. Everything went smoothly & excellent. Would definitely recommend this dealership.
Jul 07, 2026
Miles was extremely knowledgeable about the car and
Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don
May 07, 2026
They are friendly and helpful and understanding.
They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle.
Apr 14, 2026
Snakes and xxxx!
Snakes and xxxx! They hid things in the signing and were not forward with it.
Michael Meacham
General Manager
Jul 20, 2026
Buying the actual vehicle was smooth.
Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop.
Jun 03, 2026
Did my entire purchase online with Miles and one of the
Did my entire purchase online with Miles and one of the financiers Dalton they made it a smooth and easy process and got me into a truck that had everything I was looking for.
May 28, 2026
Excellent, outstanding.
Excellent, outstanding. I would definitely recommend them and Russ Darrow to everyone. Awesome sauce Great
May 28, 2026
Excellent,they really went out of their way.
Excellent,they really went out of their way. I'll recommend them and Russ Darrow to everyone.
Apr 28, 2026
Very friendly staff, willing to answer all my questions
Very friendly staff, willing to answer all my questions and there was absolutely no pressure with purchasing my vehicle. Would definitely recommend.
Dalton Jarvey
Business Manager
Jul 13, 2026
Mike's was excellent!
Mike's was excellent! They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly recommend!! Financing info was hard to get over phone from them. I was sorry we couldn't get a match. Peggy Kirk Guthrie
Jun 03, 2026
Did my entire purchase online with Miles and one of the
Did my entire purchase online with Miles and one of the financiers Dalton they made it a smooth and easy process and got me into a truck that had everything I was looking for.
May 07, 2026
They are friendly and helpful and understanding.
They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle.
Apr 28, 2026
Very friendly staff, willing to answer all my questions
Very friendly staff, willing to answer all my questions and there was absolutely no pressure with purchasing my vehicle. Would definitely recommend.
Feb 23, 2026
ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH
ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH US. NEVER BUY FROM THERE AGAIN. ALSO HAD THE TRUCK 2 DAYS WANTED TO RETURN AND TAKE OURS BACK AND NO WAY WAS THAT GUNNA HAPPEN. A BIG JOKE
Austin Macy
Salesperson
May 07, 2026
They are friendly and helpful and understanding.
They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle.
Apr 14, 2026
Snakes and xxxx!
Snakes and xxxx! They hid things in the signing and were not forward with it.
Apr 05, 2026
I’m happy with my purchase and over all experience with
I’m happy with my purchase and over all experience with buying through Russ Darrow for the third time consecutively. There were a couple things that did bother me. A courtesy message to let me know finance was running an hour behind would of been great, and about 5 times I had asked if the other dealer could be contacted to see if there was a second key to the car I purchased. I still have not received any info on that and I’m just giving up on it. Overall I’m happy with Austin and he is a great salesman. Dalton did a great job in finance.
Sep 04, 2025
Observations: The salespeople should have more private
Observations: The salespeople should have more private cubicals/desks especially when customers are talking about personal things like money. I did appreciate how our salesman showed us the shop where cars were being serviced! Our salesman seems very knowledgeable about the vehicle and I'll appreciate his help with the interior car features. There should be no pressure to purchase immediately.
Jul 11, 2025
Great overall experience.
Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return.
Stephanie Crutcher
Service Advisor
Jul 20, 2026
Buying the actual vehicle was smooth.
Buying the actual vehicle was smooth. Mark H is a great salesman to work with. My issue comes from working with the service department. Within the first few years my vehicle was making a noise. They replaced the transmission. That helped slightly. The vehicle was brought in on several occasions with a noise while driving being the complaint. I even showed a video of the noise happening. My 2 young children could hear the noise. Yet no mechanic at Russ darrow or manager in the service department could. One of their comments in my vehicle notes is they decided it wasn't worth looking into more. Then I am finally over the warranty mileage. On an oil change visit, I bring up this issue again. It is diagnosed as a wheel barring, which I agree for them to work on. My daughter and I were shuttled downtown Neenah for lunch. By the time we came back and hour later the person in the shop had asked for a re-diagnose and the issue became something that costs several thousand dollars. At that point I feel iffy because how does the same shop have two completely diagnoses?! I brought my car to a different shop. They confirmed the issue. I begin to email the store manager. He does not acknowledge my concerns. He does not acknowledge the video I shared with him and his mechanic. In the video the noise is clear as day. I got offered 10% off a service that should have been fully covered by my warranty. I feel like that is not enough. I brought this to their attention several times. He told me I had said the noise was coming from the front. I am not a trained mechanic. Aren't they supposed to be the trained/ trusted people?! I would really recommend a different service shop.
Jul 10, 2026
They worked with me every step of the on a complicated
They worked with me every step of the on a complicated repair. Would use them again with a 2nd thought
Jun 21, 2026
So easy to work with, has always helped with every need
So easy to work with, has always helped with every need and goes above and beyond everytime!!
Jun 16, 2026
When I purchased my car, I was promised 3 free oil
When I purchased my car, I was promised 3 free oil changes. When I had my oil changed yesterday, they charged me $11 for a service fee which covered the cost of their gloves, bolts, etc. I have never heard of such a thing! My employer always supplied PPE! Your customers should not have to pay for your own supplies. Needless to say, I did not get a free oil change, as promised. I'm a very unhappy customer and would NEVER recommend your dealership.
May 14, 2026
Will I had a appointment set for 5 pm I didn’t get out of
Will I had a appointment set for 5 pm I didn’t get out of there until after 6pm the inside of my jeep was covered in oil steering wheel shifter and seat windshield from sticker and keys where covered in oil and my door handle was covered in oil . Under side of the hood was covered in oil smelt like burning oil when I got home. Not sure u want me to get going but I can tell you this I will never come back. Time before that the busted my oil filter hose that I had to pay for to get fixed. This time was the last time u guys screw up my vehicle. Ohhh and I will be spreading the word about it too
Grayson Wilson
Sales Manager
Jul 13, 2026
Mike's was excellent!
Mike's was excellent! They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly recommend!! Financing info was hard to get over phone from them. I was sorry we couldn't get a match. Peggy Kirk Guthrie
Jun 26, 2026
Not good.
Not good. Was never detailed on the inside. I was lead to believe it was.
Jan 13, 2026
Made the car buying process painless.
Made the car buying process painless. Will definitely recommend to family and friends. Thank you
Oct 02, 2025
Drew was super kind and helpful.
Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is an amazing worker and definitely deserves a raise! I was able to buy the car the same day. There was a light on for the cars auto start. They changed the battery and took care of it right away. The secretary was super nice and helpful too. Thank you so much again!!
Jul 11, 2025
Simply the BEST people to work with.
Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST.
Miles Christenson
Sales Associate
Jul 13, 2026
Mike's was excellent!
Mike's was excellent! They exceed our expectations for used cars. We were looking for a very specific car and although we couldn't make a deal this time, would highly recommend!! Financing info was hard to get over phone from them. I was sorry we couldn't get a match. Peggy Kirk Guthrie
Jul 07, 2026
Miles was extremely knowledgeable about the car and
Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don
Jun 03, 2026
Did my entire purchase online with Miles and one of the
Did my entire purchase online with Miles and one of the financiers Dalton they made it a smooth and easy process and got me into a truck that had everything I was looking for.
Tyson Fancher
Parts Manager
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done
Apr 09, 2025
They are always ready to answer yout questions there
They are always ready to answer yout questions there service is excellent and are awesome
Jan 31, 2025
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor
Max Dake
Sales Associate
Apr 28, 2026
Very friendly staff, willing to answer all my questions
Very friendly staff, willing to answer all my questions and there was absolutely no pressure with purchasing my vehicle. Would definitely recommend.
Jan 06, 2026
My sister bought a 2022 Jeep Compass from your Neenah
My sister bought a 2022 Jeep Compass from your Neenah location. She has had the worst treatment from your salesman and the manager. The key in the fob is missing and they said they will only pay for half the cost to replace the key. The bumper is falling off and they refuse to fix it. Very uneperfesional. I would not recommend Russ Darrow to anyone. They treated my sister horribly!!!
Brian Inman
Parts Counter
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done
Apr 09, 2025
They are always ready to answer yout questions there
They are always ready to answer yout questions there service is excellent and are awesome
Christopher Sina
Sales Associate
Jul 20, 2026
Thanks to Chris & Pao as well as all the staff that
Thanks to Chris & Pao as well as all the staff that helped us in our CRV purchase. Everything went smoothly & excellent. Would definitely recommend this dealership.
May 06, 2026
Christopher S was a great help in purchasing my car!
Christopher S was a great help in purchasing my car! He was ready for me to come in for a test drive and the process was flawless!
Brennan Wendt
Inventory Manager
Mar 10, 2025
I have always had a wonderful experience.
I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business
Feb 09, 2025
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
Jen Ebben
Receptionist
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done
Jessie Grahn
Receptionist
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done
Rebecca Theyel
Office Assistant
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done
Joshua Thiel
Sales Consultant
Jul 07, 2026
Miles was extremely knowledgeable about the car and
Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don
Rod Winklepleck
Corporate Director of Sales
Jan 01, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done